We know you have questions so here are the answers to a few to help make this process a little bit easier for you! These are the questions that we hear a lot at expos and when you come into our showroom. If you have any further questions, we would love to hear from you! Give us a call or stop into our showroom in Holland.
When is a good time to reserve our rentals and how can we do so?
Since all of our items are subject to availability, reserve your items as soon as you are comfortable with the quote and ready to move forward. It is important for us to know that you are satisfied with the items you have selected for your event. Once you are, we say go right ahead!
Typically larger items like tents, dance floors, and chairs are booked 6 – 9 months in advance. Large orders of dishes and linens are typically booked at least three months before the event. You can always call to see if we still have something available for your date, but if you are able to book in advance you will probably have a larger selection of possibilities for your event. That being said, we often have walk-ins on summer days for extra chairs, tables, etc. and as long as you are willing to work with the remaining inventory, we are happy to help with your last minute needs!
Once you’ve made your decision to reserve, you can do so by making a 50% deposit on your rentals. A payment can be made via check, cash or card. After you pay the deposit you are guaranteed those items for your event – you will have the opportunity to adjust your numbers based on your guest count so don’t be afraid to reserve before you know your exact count!
Are setup and delivery included in the rental price?
Some rentals, such as a tent or dance floor, include set up in the cost of the rental. Items like chairs, tables, and place settings are an additional cost, but we offer the services to alleviate some of the day-of coordination requirements from you and your family. Check out our white glove options to see what other set up services we offer!
Our delivery fees are determined by the location of your event. Additionally, for a fee, we offer same day pick up and late night or midnight pick-ups. If you decide you do not want the items to be delivered, you are also able to pick them up from our office.
When will our rentals be delivered?
Your event is important to us. We want to make sure you will have everything you need at the appropriate time so we take down your preferences and work with your venue to make sure your rentals are there on time. That being said, West Michigan weather is unpredictable, so we make our delivery schedule 7-10 days before an event weekend to give you the best information for when your rentals will be delivered.
Can we remove the tent if we find out the weather will be nice?
Yes, you can remove your tent if the weather turns out perfectly for you. We will give you a deadline for when you need to tell us yes or no on the tent. This is usually about 24 – 36 hours before the event. When you cancel before that deadline, you will only need to pay your 50% nonrefundable deposit not the full amount for the rentals. Any service charges that weren’t completed won’t be charged either (for example: set up of your tent sides). If a client cancels after the deadline (usually after our crew has already loaded it or arrived on site) the client owes the full amount of the rental.
When do we have to have our final numbers?
We understand the importance of planning ahead! Because of our love for being prepared and well organized for each event, we ask that your finals numbers are communicated with us 10 days prior to your event. This way, we can have every item pulled in advance – giving you higher quality products and quicker customer service. Linen final counts are due 2-3 weeks in advance!
Are we required to have our rentals delivered?
No – most of the time. Clients often ask if big items, like bars, arches, and tables have to be delivered and the answer is no! As long as you have a vehicle that can accommodate the size of your rentals then we are more than happy to help you load your car. However, there are a few exceptions. Those even bigger items that we will set up for you are required to be delivered. These rentals include tents, dance floors, and staging. Because of the complexity of these products it is important that we deliver and set up to ensure safety for you and your guests.
Do you offer packages?
We rent everything a la carte so you can decide what works for your event specifically. We do not offer packages for our inventory, mostly because it seems that no package meets the needs of everyone. By not requiring packages, clients do not have to rent minimums or groupings. For example, our clients don’t have to rent glasses in sets of 25. This style usually helps to make your rentals uniquely reflect you, and it can sometimes help with cost when you aren’t paying for unnecessary pieces.
How far do you travel?
While West Michigan is where most of our deliveries take place, we have traveled to Traverse City, Detroit and all in between. It is always exciting when we are able to travel to different areas for events. Let us know where your next event is taking place!
Is there a question we didn’t answer? Call or email us today and we will be happy to go over all of the questions you have! Let us know how we can help you create the perfect event. Whether you’re planning a wedding, graduation party, or corporate gathering we are for you!
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